We want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return within 14 business days of receiving your order, unless stated otherwise for specific items.

Eligibility for Returns

• Items must be unused, unworn, and in their original condition.
• Original packaging and tags must be intact.
• Proof of purchase or order number is required.
• Final-sale items are not eligible for returns.

How to Request a Return

1. Email us at: support@vixstores.com
2. Include your order number and photos if applicable.
3. We will review your request and provide return instructions.

Note: Return shipping fees may apply unless the item is damaged, defective, or incorrect.

Refund Processing

Once your return is received and inspected, we will process your refund within 7–10 business days. Refunds will be issued to the original method of payment.

Exchanges

If you wish to exchange a product, contact us and we will assist you with availability and steps.