At THE LAVON, we aim to make delivery and returns simple and reliable — designed to be CLEAR.

Shipping

Processing time: Orders are processed within 1–2 business days after payment confirmation.
Delivery time: Standard delivery typically takes 2–5 business days, depending on your location.
Shipping fees: Calculated at checkout based on your area and order weight.
Tracking: You will receive a confirmation email with a tracking link once your order ships.

Returns & Exchanges

Eligibility: Request a return within 14 days of delivery. Items must be unused, undamaged, and in their original packaging.
Non-returnable: Personal/hygiene items and clearance products are not eligible for return.
How to request: Contact our support team via the Contact page or email support@thelavon.com with your order number and reason.
Refunds: After inspection, approved refunds are issued to the original payment method within 3–7 business days (bank times may vary).
Damaged or wrong items: Report within 48 hours for immediate assistance.

Designed to be CLEAR — THE LAVON